FAQ

What do you do if there’s a water damage emergency?

If you experience a water damage emergency, first stop the influx of water and prevent your home or business from suffering additional water damage. The best way to do this is to first see if you can shut off the water valve to your property. Then, call the water damage restoration experts at 911 Restoration of Washington DC. Our team will be there to help fix your water damage emergency within 45 minutes.

What do I do after a water damage disaster occurs?

After you’ve shut off the water and you’re not in physical danger, wrap up your valuables to prevent further water damage. Put them in anything you can find around the house that will protect them from water, such as plastic bags. Then, put the valuables on an elevated platform such as a shelf so they are no longer in danger of getting wet.

How long does the restoration process take?

Usually, the water damage restoration process takes about 3 to 4 days. However, this depends on the extent of the damage and some projects will take longer to dry out than others.

Can mold grow quickly in my home or business?

Mold can start growing within 2 days after a water damage event. Mold spores begin to take hold in your home or business and grow faster after the third day. However, mold will not be visible until about two or three weeks after it’s started growing. Make sure to call the experts at 911 Restoration of Washington DC after your property experiences water damage so we can check for mold growth and start the removal process if needed.

Can I use bleach to get rid of mold?

Short answer: no. While bleach will kill mold that grows on non-porous surfaces like glass and tile, the mold is very likely to come back even stronger within a week or two of bleach application. Mold remediation on other surfaces such as wood and other building materials requires professional cleaners and extraction techniques. Call 911 Restoration of Washington DC to ensure your mold is gone for good.

Can I save my flooring after a water damage disaster?

At 911 Restoration of Washington DC, we do everything in our power to save as much of your property as possible after a water damage disaster. Our goal is to get you a Fresh Start after an emergency.

Do you work with my insurance company?

Yes, we will work with your insurance company to make sure you get the help you need after a water damage emergency or other disaster. This applies to residential and commercial properties.

What if my insurance doesn’t cover water damage?

We aim to offer affordable prices for our restoration services. So even if your insurance doesn’t cover your water damage loss, the team at 911 Restoration of Washington DC will work with you on a price you’re comfortable with. Water damage restoration is our specialty, so ask us any questions you have about the insurance claims process and we will help you out.